What is Betshop Casino
Betshop Casino operated as part of B2B Gaming Services, a company active in sports betting and casino games since 1997. The founder and leader of B2B Gaming was the entrepreneur Gabriel Chalepos, who envisioned a platform that combined reliability with innovation.
The platform began its operations in Greece in 2014, offering legal betting services. In 2015, it further expanded with the introduction of Betshop Casino, adding thousands of casino game options to its already extensive portfolio.
Experts in the field highlighted Betshop Casino as Greece's top casino for various reasons, with its main features being the excellent selection of games and the safe gaming environment it offered its users.
Games and Software
The Betshop Casino platform hosted thousands of betting options and casino games, providing a comprehensive entertainment experience. The selection of games was impressive, catering to all player preferences.
Slots and Slot Machines
The collection of slots was the core part of the offer, with hundreds of titles covering every theme and style of play. From classic slots to modern video slots with progressive jackpots, players had a huge variety at their disposal.
Table Games
The table games included all the classic choices such as blackjack, roulette, baccarat, and poker in various variations. Each game offered different betting limits to satisfy both beginners and experienced players.
Live Casino
The live casino experience was particularly impressive, with professional dealers hosting the games in real-time. Players could enjoy an authentic casino atmosphere from the comfort of their home.
Bonuses and Offers for New Players
Betshop Casino developed an extensive system of bonuses and offers aimed at rewarding players and enhancing their experience on the platform.
Welcome Bonuses
New players had the opportunity to receive attractive welcome bonuses that significantly increased their initial capital. These bonuses usually came with clear terms and conditions, so players knew exactly what was required for withdrawal.
Loyalty Programs
The platform offered VIP and loyalty programs that rewarded regular players with exclusive offers, higher withdrawal limits, and personalized service.
Weekly Offers
In addition to welcome bonuses, the platform offered regular weekly and monthly promotions, including reload bonuses, cashback offers, and free spins on selected games.
Payment and Withdrawal Methods
Betshop Casino offered a comprehensive range of banking options to meet the needs of all players. The platform had invested significantly in creating a secure and efficient payment system.
Deposit Options
Players could make deposits via credit and debit cards, e-wallets, bank transfers, and other popular methods. Most deposits were processed instantly, allowing players to start gaming without delays.
Withdrawal Procedures
Withdrawals were processed quickly and efficiently, with timeframes depending on the method chosen by the player. The platform had set clear withdrawal limits and verification processes to protect players.
Transaction Security
All financial transactions were protected by advanced encryption systems, ensuring that players' personal and financial data remained secure.
Security and Licensing
B2B Gaming Services, the parent company of Betshop Casino, obtained a license from the Malta Gaming Authority in 2007 and later from Greece in 2021, affirming its commitment to legal and responsible operation.
Security Mission
The brand's mission was to ensure players' safety and a friendly experience. The platform had developed advanced data protection and responsible gaming systems.
Challenges and Developments
However, on 21 September 2023, the Gaming Supervision and Control Committee decided on the permanent revocation of the operating license. The company's dispute with the Greek tax authorities began with an audit in 2016.
Player Protection
Despite the challenges, the Gaming Commission continues to work with B2B Gaming to refund players' money. There are pending issues with about 70,000 out of the nearly 180,000 players who had accounts on the platform, while the Greek State seized approximately 1.2 million euros of players' funds.
Customer Service
The customer service of Betshop Casino was one of the pillars of the platform's success, offering comprehensive support to players at all stages of their experience.
Communication Channels
Players had access to multiple communication channels, including live chat, support email, and a telephone line. The support team was trained to handle a wide range of questions and issues.
Operating Hours
Support operated with extended hours, ensuring that players could get help when they needed it. Response times were quick, especially via live chat.
Expertise and Support
The support team was specialized in matters such as technical issues, questions about bonuses and offers, deposit withdrawal procedures, and general information about games and platform services.